Refund policy

We want you to be happy with your order. Because shirts and prints are shipped and handled differently, separate return policies apply to each product type.

Shirts & Clothing

Shirts & Clothing may be returned within 30 days of delivery for a refund.

To qualify for a return, the shirt and/or clothing must be:

  • Unworn, unwashed, and unused

  • In its original condition

  • Returned with all original tags and labels still attached

Please contact us before returning your order. Once your return is approved, we will provide and pay for the return shipping.

After the returned piece of clothing has been received and inspected, the purchase price and applicable taxes will be refunded to your original payment method. Original shipping charges are non-refundable.

We reserve the right to refuse returns that show signs of wear, washing, damage, or use, or that are returned without their original tags.

Prints

Because prints are fragile and can be difficult to return without damage, print sales are final except when a print arrives damaged.

Damaged Prints

Damage must be reported within two calendar days of the order being delivered.

Please contact us with:

  • Your order number

  • Clear photos of the damaged print

  • Photos of the packaging it arrived in

Once the damage has been confirmed, we will work with you to arrange a refund or replacement.

Damage reported more than two days after delivery may not be eligible for a refund or replacement.

Unhappy With Your Print

We do not accept print returns or provide refunds for reasons other than damage, including differences in colour, appearance, sizing expectations, or a change of mind.

However, if you are unhappy with your print for another reason, please contact us. We will provide store credit equal to 50% of the amount paid for the print, excluding shipping charges.

Store credit cannot be exchanged for cash or refunded to the original payment method.

Starting a Return or Claim

To request a shirt return, report a damaged print, or request print store credit, please contact us through the contact form on FailHard.ca and include your order number.

Please do not send an item back before contacting us and receiving return instructions.

This policy does not limit any rights or remedies available to you under applicable consumer-protection laws.