Shipping policy

Made to Order

Every item is made to order after you place your order. Because products are not kept as finished inventory, your order may require a few business days of production before it is shipped.

Processing and Delivery

Processing and delivery times vary depending on the product, destination, carrier, and current order volume.

Estimated delivery dates shown at checkout are provided as a general guide only and are not guaranteed. Production or shipping may take longer during holidays, periods of high demand, severe weather, customs processing, or carrier disruptions.

Tracking

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Tracking information may take some time to update after the shipping label has been created.

Multiple Shipments

If your order includes different types of products, they may be produced and shipped from different facilities. As a result, items from the same order may arrive in separate packages and on different days.

Tracking information will be provided for each shipment when available.

Shipping Addresses

Please review your shipping address carefully before placing your order.

We cannot guarantee that an address can be changed once an order has entered production or been shipped. Orders returned because of an incorrect or incomplete shipping address, or because they were unclaimed, may require additional shipping charges before they can be resent.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are not included in the product or shipping price and are the responsibility of the customer.

Delays and Lost Packages

Occasional production and shipping delays can happen. Delivery estimates are not guaranteed.

If tracking has not updated for an extended period or your package appears to be lost, please contact us through the contact form on FailHard.ca and include your order number. We will review the shipment and work with the shipping carrier or production partner where appropriate.

A delayed package is not automatically considered lost. Refunds or replacements for lost shipments will be considered after the carrier's investigation or applicable waiting period has been completed.